Support

This is the support page for this website. An app store may use this address as the support URL. You can write in English or Chinese.

Operator
Hongqiao Data Technology (Hangzhou) Co., Ltd

How to write to us

Name the page or product you are asking about, and say what you need. Do not send a password, a payment card number, or a copy of a government ID.

  • A page will not open, a link is wrong, or a policy is unclear
  • You want to access, correct, or delete personal data about you
  • You want an account deleted. Name the app and the identifier you use to sign in

Response time

We reply to privacy and account-deletion requests within 30 days after we can verify the request. If the law where you live requires a shorter period, we follow that period. Other messages are answered as soon as we can.

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Hongqiao Data Technology (Hangzhou) Co., Ltd